The Client Browser Tool is an ActiveX control which will embed itself into the Internet Explorer when installed.
It is no different than the Google toolbar, Yahoo toolbar, Adobe Acrobat or Macromedia Flash.
When installed the Client Browser Tool lets you call an agent directly from a webpage.
If you have previously installed
a prior version of the Client Browser Tool and need to update it, you
will need to follow the steps immediately below before proceeding to the install
section:
Step 1. Go to Control Panel
Step 2. Go to Add or Remove Programs
Step 3. Click once on Web Interactive Communicator, then click
Change/Remove.
Step 4. Reboot Computer
Step 5. Install Client Browser Tool by following steps below
Installing the Client Browser Tool can be done in
3 easy steps.
Step 1
Downloading the Client Browser Tool |
Please enter your name
and email address then
select Start Download to
begin installing.
Step 2
Installing the Client Browser Tool |
When the installation of
Client Browser Tool begins,
please click the Run button in each window that appears.
 
If using XP this dialog box might appear, if it does click Continue Anyway.
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Step 3
Start using the Client Browser Tool |
Close out of your browser
completely, this includes any
other web pages you had open.
When you reopen your browser, you
will see a Call Button
[example below] on any pages where
the institution allows online
chatting.
Example of a call button
Note that the first time you use the
Client Browser Tool it prompts for your user information.
If you don't check the Do not prompt on every call this prompt will show up every time you hit the Call Button.
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**If you have
any issues downloading the software, please contact us.
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